General

• Where are we located at?

46 Peck Seah Street

Singapore 079316​

 

• How can i make an appointment?

You can make an appointment through dm-ing us on instagram, Whatsapp us at 87637736 or giving us a call during our opening hours (6604 7255). Do provide us with your Name, Contact Number, Prefered Date and Time of appointment - if you are coming as a group, do let us know how many people will be engaging our service and just let us know the name and contact of anyone in the group.

 

• What are your opening hours?

Monday-Friday: 11am to 8pm

Saturday-Sunday/Public Holidays: 11am to 7pm

(Last appointments differs with the various services) 

 

• What is the latest available time for appointments or walk in?

It depends on what kind of hair service you are doing, do call us or leave us a message on instagram for enquiries on this!​

 

• Can I have a hair consultation with the hairstylist before deciding if I want to have my hair done/find out what suits me better?

Yes, we are able to give free, non-obligated hair consultation before you decide if you want to do your hair. 

 

• Can I cancel my appointment?

Yes, but do inform us as early as possible so that we can allow other customers to book the slot.

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• Can I make changes to my appointment date/time?

Yes, do try to inform us as early as possible - slots on first come first serve basis/subjected to availability.

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Promotions

• What are the currently available promotions?

Do check out our instagram page for the latest promotions!

@icon_byhairvisual

 

• What are the Terms & Conditions of our promotions?

1. Not valid with any other vouchers/promotions etc

2. An appointment in advance is preferred to avoid disappointment

3. Any request to make any changes to mentioned service/products used will cost additional

4. We remain the rights to change the T&C if necessary

 

• Is the promotion valid for all hair length?

Yes, unless otherwise stated. 

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• Can i color multiple colors (eg. ash brown with ash blonde highlights)?

Our promotion is only valid for SINGLE COLOR DYE thus if you want to add on a second color/highlight it will cost additional. (Unless otherwise stated)

 

• The promotion stated that it includes a nail service, is it done by a professional manicurist?

Yes! 

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Bleaching​

• How many rounds of bleachings do i need for a certain color?

The amount of bleach required for each color differs with each individual. For example, factors like current hair color, current hair condition, ability of your hair to absorb the color will differ. We cannot give u a exact answer unless we see your hair in real life, if you are concern about this, we recommend that you go for a free hair consultation with us to find out more before deciding if you want to do your hair.

 

• Does bleaching damage my hair?

There will definitely be some negative impacts to your hair.

 

• How can i prevent bleaching from damaging my hair badly?

You can bleach only once in awhile and prevent bleaching your hair too many times. If you want, you can opt for treatment to improve your hair condition after bleaching. (Some treatments good to treat hair damaged by bleach includes: Olaplex Treatment, Keratin Treatment)

 

• I just bleached my hair recently and it is quite damaged. Can I bleach my hair again now?

We advise customers not to bleach their hair again in a short period and not all hair types and condition can withstand bleach so we may not be able to bleach your hair for you as it will badly damage your hair in the long term.

 

Any other questions? Do Whatsapp us at 87637736, give us a call at (65) 66047255 or direct message us through instagram @icon_byhairvisual / Facebook!